Community Service Program

Goodwill Industries of Tenneva Area, Inc.’s Community Service Program provides access to a professional retail learning environment in which participants complete court-ordered community service hours while building workforce-related skills. Participant experiences support Goodwill’s mission as a dynamic social enterprise providing employment services to those in need.


Community Service Program participants must be at least 16 years of age, adjudicated, and recommended for community service. Individuals referred to the program must not have violent offenses. Individuals with current or adjudicated charges of assault/battery, child abuse, domestic abuse, murder, rape, sexual violence offense, or a charge with the aggravated designation due to violence or use of a weapon of any kind are not eligible for community service placement with Goodwill.


All Community Service Program participants are brand ambassadors for Goodwill. While completing required service hours through the Program, or any other community based or service-learning programs administered by Goodwill, participants must follow all policies and procedures of Goodwill Industries of Tenneva, Inc. This includes Goodwill’s Code of Ethics and Accountability.


Community Service Program participants are given a strong foundation through integrative learning upon enrollment. Required learning modules cover important workplace skills and topics to welcome participants to the retail environment before performing their service hours in the store. Online training includes Goodwill 101, Attitude in the Workplace, Basic Customer Service, Self-Presentation in the Workplace, and Workplace Safety. Additional modules may be assigned to reinforce a participant’s workplace skills. 

Participant Duties

Participant duties may vary by location and may include but are not limited to accepting and processing donations; cleaning the facility; grading and hanging textiles; pulling, straightening, and stocking items; or running carts of processed items for display or transport. Participants are required to perform a minimum of one hour of service each time they are on-site but must not perform more than 40 hours of service during any one week to meet their community service obligations.


Please direct all referrals, questions, or emails regarding the Community Service Program to the following Goodwill contact: 

Kelly Cisney, JD | Community Service Program Coordinator
Office Hours: 10:00 a.m. – 4:00 p.m., Tuesdays and Thursdays
Office Cell: 423-900-3209