• 2017 Brookside Lane Kingsport, TN 37660
  • Phone: 423-245-0600

Job Descriptions

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Below are just some of the jobs that Goodwill can offer to people seeking employment.

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Job Title: Textile Pre-Sorter

Department: Processing

Reports To: Production Manager

Status: Non-Exempt



JOB SUMMARY

Visually examine clothing, lingerie, linens, etc. for rips, tears, stains, holes and styles. He or she will place saleable units into laundry bins for the hanging/tagging stations. When laundry bins are full of saleable textiles, he or she will transport to the assigned area at the hanger/tagger station. Non-saleable items will be placed into bulk delivery Gaylord for the salvage department. He or she is responsible to the Production Manager.

ESSENTIAL JOB DUTIES

He or she will remove textiles from the donated textile bulk Gaylord. He or she will inspect each article for rips, tears, stains, holes and style. Saleable unites will be placed in the laundry bins for the hanger/tagger work stations and when full will be transported to the assigned area in the hanger/tagger work station area and empty laundry bin retrieved. Non-saleable units will be placed in bulk delivery Gaylord for the salvage department. Must meet and maintain production quotas on a daily basis. All other job duties as assigned by the Production Manager.

EDUCATION AND/OR EXPERIENCE

  • He or she must be able to understand and carry out instructions.
  • Able to count and do simple math.
  • Able to read; write and complete simple paperwork.
  • Able to make independent decisions by himself or herself.
  • Prior work experience in textiles helpful.
  • Job can be learned by on the job work experience and one-on-one supervision.

KNOWLEDGE, SKILLS AND ABILITIES

  • MUST be able to make good judgement calls.
  • Must be able to concentrate and stay on task.

PHYSICAL DEMANDS

  • Must have satisfactory eyesight.
  • Able to stand, push, bend, stoop and pull for 8 hours or more.
  • Able to bend, push and lift 30 pounds or more.
  • Reasonable accommodations may be made to enable a person with disabling conditions to perform job requirements.

WORKING ENVIRONMENT

  • Hot in summer months.
  • Normal lighting and production area conditions.
  • Some dust, dirt and lint from incoming donated goods.
  • Workspace limited by equipment and materials necessary for production.
  • NOT to restrict movement. Worker controls space and cleanliness.
  • NO fire and safety hazards apparent.
  • Aisle ways to be maintained at all times.

Job Title: Textile Hanger/Tagger

Department: Processing Center

Reports To: Production Manager

Status: Non-Exempt



Job Summary

Buggy of pre-sorted clothing is rolled into workstation. Hanger/Tagger has a rack of assorted hangers at work station on the left and a cart with tagging gun and colored tagger tails. Employee removes an article of clothing from buggy and attaches a colored tagger tail. The employee places article of clothing on appropriate hanger and places on Z Rack by category for Inspector to collect for shipment. Process is continued through out remainder of the work day. Production quota is 120 articles of clothing per hour to reach required shipment level. He or she is responsible to Production Manager.

Essential Job Duties

Remove pre-sorted articles of clothing from buggy and attaches the assigned color tagger tail. Places article of clothing on the appropriate hanger and then places on Z Rack by category for Inspector to collect for shipment Process is continued throughout the work day. Production quota is 120 articles of clothing per hour to reach required shipment level. All other duties as assigned Production manager.

Education and/or Experience:

  • He or she must be able to understand and carry out instructions.

  • Able to count and do simple math.

  • Able to read, write, and complete simple paperwork.

  • Able to make independent decisions by him or herself.

  • Prior work experience in textiles helpful.

  • Job can be learned by on the job work experience and one-on-one supervision

Knowledge, Skills, and Abilities:

  •  MUST be able to make good judgement calls.
  • MUST be able to concentrate and stay on task.

Physical Demands:

  • Must have satisfactory eyesight.
  • Able to stand, push, bend, stoop, and pull for 8 hours or more.
  • Reasonable accommodations may be made to enable a person with disabling conditions to perform job requirements.

Working Environment

  • Hot in summer months.
  • Normal lighting and production area conditions.
  • Some dust, dirt, and lint from incoming donated goods.
  • Workspace limited by equipment and materials needed for production.
  • NOT to restrict movement. Worker controls space and cleanliness.
  • NO fire and safety hazards apparent.
  • Aisle ways to be maintained at all times.

Job Title: Textile Final Inspector

Department: Processing Center

Reports To: Production Manager

Status: Non-Exempt



JOB SUMMARY

He or she is responsible for taking a final look at the clothing inventory going out to the retail locations. Final inspector goes to the Hanger/Tagger work stations and retrieves and racks of pre-sorted/tagged clothing that are ready to be loaded into transport bins. He or she takes a final look at each article of clothing for rips, tears or stains and insures that the correct colored taggertail has been attached. Stacks transport bins by using proper method of placement. Logs numbers of clothing articles on production sheet as racks are inspected.

ESSENTIAL DUTIES & RESPONSIBILITIES

He or she takes the final look at each article of pre-sorted/tagged clothing prior to being placed in transport bins. He or she is checking for rips, tears or stains and insures that the proper colored taggertail has been attached. Stacks inspected articles of clothing in transport bins, using proper method of placement. He or she logs numbers of Daily Production Log. Practices and promotes SAFETY at all times. All other duties as assigned by Production Manager or Director of Operations.

EDUCATION AND/OR EXPERIENCE

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • High School Diploma preferred, GED accepted.
  • Must have good reading, math, writing and communication skills.
  • Reasonable accommodations maybe be made to enable individuals with disabilities to perform the essential functions.
  • Experience in production and quality control of materials required.
  • On-the-job training for specific area could be accomplished over an extended period of time.
  • Must be capable of working with persons with disabilities.

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to read and follow instruction both written and verbal.
  • Must be able to work with persons with disabilities.

PHYSICAL DEMANDS

  • Possess good eye sight and hearing.
  • Good speech and communication skills.
  • Be able to stand for 8 or more hours. Ability to lift three pounds above shoulder level.
  • Able to lift 25-40 pounds or more.
  • Be able to read and do mathematical functions.
  • The ability to do production paperwork daily.

WORKING ENVIRONMENT

  • Hot in summer months.
  • Normal light, heat, ventilation and work area.
  • May be some dust from other workshop operations.
  • Worker controls space and cleanliness.

Practices SAFETY at all times.

Job Title: Sales Associate

Department: Retail

Reports To: Store Manager, Assistant Store Manager

Status: Non-Exempt



Job Summary

Responsible for operating the cash register, fax machine, and credit card machine accurately. He or she assists customers in a professional and courteous manner. Responsible for following all guidelines and procedures of the Push System. He or she is responsible to Manager and Assistant Manager.

Essential Duties & Responsibilities

  • Obtain job tasks and duties daily from the Manager or Assistant Manager.
  • He or she must accurately operate the cash register, fax machine, and credit card verification terminal.
  • Is responsible for providing professional customer/donor service. Be responsive to all customer inquires. Greet and say “Thank You” to all customers and donors that enter the retail location.
  • Become familiar with our Goodwill Mission and activities in order to answer donor/customer inquiries and provide adequate information about the store, processing center, transportation/donation sites and the corporation.
  • Must know and follow the set guidelines and procedures of the Push System in placement and rotation of merchandise onto and off of the sales floor. Maintains sales floor inventory at proper levels.
  • Mandatory to work day of shipment arrival and day after shipment arrival. Shipment inventory is to be placed on the sales floor in two (2) business days.
  • Assists in displaying merchandise attractively to draw customer interest (on sales floor, in windows).
  • Complete cast settlement report and any other reports as directed Manager or Assistant Manager.
  • Inform Manager or Assistant Manager of any supply or inventory shortages.
  • Maintain confidentiality of sales information.
  • Follow and maintain all established security procedures.
  • Follow and maintain all safety procedures at all times.
  • Maintain a safe and orderly work environment at all times.
  • Merchandise must be on sales floor three (3) days before a store employee may purchase. Employee must purchase from another store employee. He or she cannot ring up their own purchases.
  • All other duties as assigned by the Manager or Assistant Manager.

Minimum Qualifications

1. Knowledge and Abilities

  • Ability to operate cash register, credit card terminal; take money as well as credit cards.
  • MUST maintain accurate cash and balance with cashier settlement report.
  • Ability to count back and give customer the correct change.
  • Ability to follow instructions.
  • Have knowledge of current trends and styles to aide in displaying inventory.
  • Ability to work a varied schedule and flexible hours Sunday through Saturday of each week.
  • Ability to work independently and responsibly.
  • Ability to project a positive image of Goodwill to the customers/donors.
  • Ability to communicate with customers and donors in a professional manner. Answer customer/donor questions and concerns or refer them to the Manager or Assistant Manager.
  • Able to professional communicate and be a team player with co-workers and supervisors.

2. Training and Experience

  • Able to count and do math.
  • Able to read, write, and complete paperwork.
  • High school graduate or GED preferred.
  • Prior cash register and checkout experience preferred.
  • Prior retail sales floor/inventory experience preferred.
  • Must be able to make simple decisions.
  • Must be able to understand and carry out instructions.
  • Must be able to perform as a team player with co-workers and supervisors.
  • Employment history that demonstrates ability to work independently.

3. License or Certificate

  • None required.

4. Physical/Sensory Demands

  • Ability to move throughout the store, shipment/return area, and donation center site.
  • Ability to stand, bend, stoop, and reach for (8) hours or more if necessary.
  • Ability to lift, push, and pull a minimum of 35 pounds as required.
  • Satisfactory eyesight: Visually distinguish methods of payment and follow appropriate procedures.
  • Ability to grasp merchandise for packaging, organization, and display.

Job Title: Store Manager

Department: Retail

Reports To: CEO

Status: Non-Exempt



JOB SUMMARY

Responsible for managing and supervising all store personnel, all store operations and donor activity. He or she will be the driving force in meeting established revenue goals and budgeted expenses. He or she will communicate internal and external factors contributing to the growth and development of store performance. Professionally insure the highest level of customer and donor service is maintained. He or she will maintain and teach all guidelines and procedures of the PUSH system. He or she will maintain all company policies and procedures for store presentation, organization, quality control and floor plan. Will provide the highest level of customer service to customers and donors at all times. Will operate with the highest regard for safety and security guidelines and regulations at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manager oversees and is responsible for completion of accurate sales reports, accurate bank deposits, credit card settlements reports, inventory/return reports, and donor records. All daily, weekly, monthly reports are to be completed accurately and on time.
  • Maintain proper cash controls in accordance with company set policies and procedures.
  • MUST keep Assistant Store manager up to date on all significant changes or problem areas.
  • Provide leadership, coaching, supervision to all store personnel and community service workers.
  • Responsible for employee recruiting, interviewing, screening, training, performance evaluations and employee disciplinary concerns.
  • MUST be a team player. He or she must facilitate team meetings to improve sales, inventory levels, inventory floor plan, signage, Push System process, customer service and housekeeping.
  • Responsible for maintaining quality control standards, addressing and resolving problems, scheduling of staff to sufficiently maintain and meet customer/donor sand sales floor needs.
  • Must meet and/or exceed set revenue goals.
  • Maintain confidentiality of Human Resource and other pertinent facility information.
  • Ability to communicate the Goodwill Mission to customers, donors and staff. Must be able to explain how the Goodwill store, transportation department, and donation center support the mission.
  • Must assure the compliance of company policies and procedures by all retail store personnel at all times.
  • Insure the highest level of customer/donor customer service standards are met at all times.
  • MUST know and follow the set guidelines and procedures of Goodwill Industries of Tenneva Area, Inc.
  • MUST know, follow and teach the set guidelines and procedures of the Push System in placement and rotation of merchandise onto and off the sales floor.
  • Maintain proper inventory volume and quality on the sales floor at all times. Level to be determined by the Push System and set sales floor plan.
  • Director of Operations must be kept advised of any significant concerns on inventory, home pickups, and sales floor needs.
  • Mandatory to work day of shipment arrival and the day after shipment arrival. Shipment inventory is to be on sales floor in two business days.
  • Merchandise must be on sales floor three days before a store employee may purchase. Employee must purchase from another store employee. He or she cannot ring up their own purchases.
  • Assure that the facility operates with high priority on safety regulations and work rules.
  • Must close on three days per week alternating days with Assistant Manager. Must alternate with Assistant Manager opening store at start of business day. Additional nights or weekends may be required as businesses warrants.
  • Follow and maintain all established security procedures.
  • Maintain safe and orderly work environment at all times.
  • ALL other duties as assigned by CEO.

MINIMUM QUALIFICATIONS

  1. KNOWLEDGE AND ABILITIES
  • Ability to operate cash register, credit card terminal, take money as well as credit cards.
  • MUST maintain accurate cash and balance with cashier settlement report.
  • Ability and knowledge of how to prepare bank deposit, deposit slip and make deposit at the end of business day.
  • Ability to plan and organizes store personnel work schedules to meet the demands and specifications of store and donation center.
  • Ability to work a varied schedule and flexible hours Sunday through Saturday of each week.
  • Ability to plan and organize employees work schedules to meet the demands and specifications of retail Push System, store sales, and donation center needs.
  • Ability to screen, interview, hire and provide direct training of staff.
  • Ability to lead and motivate store staff to build a strong sales team to maximize store revenue and operating goals.
  • Ability to gather, analyze, record and express personnel productivity on a verbally, written and automated basis.
  • Ability to prioritize multiple work assignments and conflicting schedules.
  • Ability to cope with conflicting points of view and be able to effectively handle the expected and the unusual.
  • Ability to handle and mediate human resource issues.
  • Refer personnel issues to the Director of Human Resources.
  • Ability to communicate effectively to store personnel, customers, donors, visitors and staff.

 

  1. TRAINING AND EXPERIENCE
  • Able to count and do math.
  • Able to read, write and complete paperwork.
  • Prior cash register and checkout experience.
  • Ability to operate cash register, fax machine, credit card terminal.
  • Ability to calculate figures and amounts such as discounts, percentages and budgets.
  • Must be able to perform as a team player with Assistant Manager and co-workers.
  • Two years of college preferred.
  • Minimum of six to eight years of responsible retail/inventory experience with supervisor status.

 

  1. LICENSE OR CERTIFICATE
  • Valid driver’s license required.

 

  1. PHYSICAL/SENSORY DEMANDS

*Full range of motion, weight requirement, repetitive use of hands, feet, speech, hearing, and other requirements*

  • Full range of motion, with the ability to move throughout the store, shipment/return area and donation center site.
  • Ability to stand, bend, stoop, and reach over the head for eight hours or more.
  • Ability to lift, push and pull a minimum or 35 pounds as required.
  • Satisfactory eyesight: visually distinguish methods of payment, follow appropriate procedures and ensure that product quality and safety guidelines are being met.
  • Ability to grasp merchandise for packaging, organization and display.
  • Ability to effectively communicate orally or written with customers, donors, employees, staff and visitors.
  • Capable of listening, responding to and negotiating with customers, employees, staff, transportation team and participants.
  • Capable of hearing and responding to warning devices on equipment, trucks and fire alarms.
  • Ability to observe and correct any safety and security issues.
  • Ability to travel to various locations on agency business and/or for training purposes.

Job Title: Truck Driver

Department: Transportation

Reports To: Transportation Manager

Status: Non-Exempt



JOB SUMMARY

Goodwill Industries of Tenneva, a private nonprofit organization has been established for 43 years and has built a great reputation in our local communities. We are looking for a full-time, experienced truck driver to work approximately 40 hours a week. You will be completing all tasks and duties required delivering, loading, and unloading stock to our 13 retail stores in Southwest Virginia & Northeast Tennessee.

Tasks and duties will include:

  • carrying out routine vehicle checks
  • loading stock with pallet jack and/or forklift equipment
  • making sure that the load is correctly placed and is secure
  • driving vehicles to our stores and processing center and unloading donated goods
  • maintaining a log with details of trips, including rest breaks
  • must have great customer service to our donors and retail customers
  • work well with other coworkers in warehouse & dock area

To successfully secure this opportunity, you must:

  • have at least two years truck-driving/truck helper experience
  • be reliable, punctual and self-motivated
  • have a great attitude and strong work ethic
  • be capable and confident in your ability.

Ideally, this position starts 7:30 am – 5:00pm depends on your daily schedule. Must be able to work overtime if needed.

Job Title: Truck Helper

Department: Transportation

Reports To: Truck Driver, Transportation Manager

Status: Non-Exempt



Job Summary
Help is responsible for assisting the truck driver in backing truck into loading and unloading position at Processing Center, New Goods Processing Center, Off Season Storage, Retail locations and business and home pickup sites. Helper is responsible for assisting truck driver in picking up donated items from homes, businesses and retail locations. Responsible for separating incoming goods and placement in assigned areas and departments at the Processing Center. The team transports and delivers shipments to assigned retail location on assigned store service days. They will provide assistance in furniture assembly and minor maintenance repairs while servicing retail locations.
Essential Duties & Responsibilities
• Home and business pickups: assists driver in pulling onto highway when Processing Center; watch for traffic both directions. Upon arrival at home or business for pickups, assist the driver in placing truck in proper loading positions – watch for oncoming traffic, overhangs, protruding tree limbs, etc. open rear door of truck, lower lift gate and assist the driver in carrying and loading donated items onto lift gate to be transported up onto truck. Help stage donated items and new merchandise by using quilts, securing straps, etc. to prevent movement or damage to goods in transportation to retail location. Use safety equipment provided for movement of donated items. Assists driver in re-entering highway, watch for overhangs, tree limbs, parked cars and oncoming traffic.
• Retail store shipments: assists driver in backing truck into loading dock at Processing Center and loading dock door at New Goods Processing Center. Open rear door, raise loading dock door, assist driver in properly loading shipment and supplies onto truck. Close rear door of truck and close loading dock door. Assist driver in pulling onto highway – both directions. Upon arriving at retail location, assist driver in parking truck and watch building/overhangs, parked cars and traffic. Open rear truck door and lower lift gate. Assist driver in unloading shipment and supplies and placing in assigned area in backroom of store. Assist driver in loading truck by diagram given (floor to ceiling) store returns, salvage, donations and recycling to be returned to Processing Center. Raise lift gate and close rear truck door. Assists driver in re-entering highway, watch for overhangs, tree limbs, parked cars and oncoming traffic.
• Warehousing: help with proper storage of excess textiles, proper storage of off season materials (stacks of 4 boxes high/neat and organized). Use space wisely to accommodate the amount of seasonal storage generated. Keep work area clean and orderly.
Standards for Measuring Performance
• The degree to which the above listed and other assigned duties are carried out in a prompt, thorough and acceptable manner.
• The manner in which the Truck Helper follows directions and responds to requests by the Truck Driver, Store Manager, New Goods Supervisor.
• The performance of Truck Helper in following the agencies basic transportation department guidelines.
See Transportation manual.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed are respective of the knowledge, skills and/or ability.
Education and/or Experience
• High school diploma preferred. GED accepted.
• Must have valid driver license (health card helpful).
• MUST have clean driving record.
Knowledge, Skill and Abilities
• Must have ability to read, write follow directions and keep accurate records. Truck helper must be able to
fill-in as driver in driver’s absence. MUST be polite, courteous and well-mannered and have acceptable
speech. Also, must report to work clean and neat in appearance.

Physical Demands
On a daily basis, there will be heavy lifting, carrying, pushing, pulling and climbing in and out of truck cab and bed.
Employee will be carrying up and down stairs, hills, and driveways, etc. must have strong hands, arms legs and
back. Good health to tolerate indoor-outdoor weather changes. There will be physical work for 8 or more hours
per day. Employee MUST be able to lift 100 pounds or more. Cannot have any lifting, standing, sitting or climbing
restrictions.

Working Environment
• Hot in summer months.
• Normal lighting and production area conditions.
• Some dust and lint from incoming donated goods.
• Workspace limited by equipment and materials necessary for production.
• NOT to restrict movement; worker controls space and cleanliness.
• NO fire or safety hazards apparent.
• Aisle ways to be maintained at all times.

Training and Employment Staff

Corporate Office
Erin Starnes
Director of Workforce Development
2017 Brookside Lane
Kingsport, TN 37660
423-245-0600

Southwest Virginia Higher Education Center
Elizabeth Barringer
Senior Community Service Employment Program (SCSEP)Program Coordinator
1 Partnership Circle
P.O. Box 1987
Abingdon, VA 24212
276-619-4389 or 276-791-9962

Career Closet at SWCC
Jackie Kinder
Program Manager
724 Community College Rd.
Cedar Bluff, VA 24609
276-202-0880 or 276-964-7783

Chilhowie Store
Robin Haga
Program Manager
1205 Lee Hwy
Chilhowie, VA 24319
276-525-5821

Day Reporting Center
Kayla Tester
Program Manager
704 Rolling Hills Drive
Johnson City, TN 37604
423-817-8575 or 423-979-6975